RETURNS AND EXCHANGES
Payment & Shipping Policy
We accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club.
By submitting your order, you represent and warrant to us that you are authorized to use the designated card or method and authorize us to charge your order (including taxes, shipping, handling and any amounts described on the site) to that card or other method. If the card (or other method) cannot be verified, is invalid, or is not otherwise acceptable, your order may be suspended or cancelled automatically.
Unless otherwise noted by us and except on holidays, we process orders within two business days following payment approval and in the order in which they are received Monday through Thursday 9 am to 4 pm Pacific Time and Friday 9 am to 2 pm Pacific Time. (Large wholesale orders may take longer to process). With that said, we do our very best to try to get it out to you as soon as possible (same day in many cases as soon as payment clears).
Unless otherwise noted by us and except on holidays:
Orders are shipped Monday through Thursday 9 am to 4 pm Pacific Time, Friday 9 am to 3 pm Pacific Time.
We deliver packages via United States Postal Service (USPS) and United Parcel Service (UPS). USPS delivers to businesses, home addresses, and post office boxes Monday through Saturday. UPS does not deliver on Saturdays or Sundays, nor do they deliver to post office boxes.
Please anticipate around 3 to 5 business days for US domestic standard shipping.
Orders to Alaska, Hawaii, and the US Virgin Islands may take around 6 to 8 business days; APO orders will be shipped via USPS and may take around 4 to 6 weeks delivery.
If you have questions about your order, please email firstname.lastname@example.org and we will be more than happy to help.
We can ship to most countries; we will notify you if there are any exceptions.
Please anticipate around 10 to 18 business days for your order to arrive.
Additional custom taxes and fees may apply – please check with your local government. These taxes and fees payable to the country of destination are to be paid by the customer.
Undeliverable, Missing & Damaged Packages
Grant’s Golden Brand Pomade is not responsible for packages/products lost or damaged during transit.
Grant’s Golden Brand Pomade is not responsible for delayed, unclaimed, undelivered, or returned orders due to incorrect shipping addresses (typos or other errors) provided to us by you or delays caused by the shipping couriers, weather or other causes that are beyond our control.
We take considerable care and consideration in packaging our products for shipment so they arrive to you in the best condition possible; however, we cannot guarantee what happens to the packages/products once they leave our hands.
Change Submitted Orders
If you need to change an order you just placed with us online, please email us immediately at email@example.com. We will do our best to attempt to accommodate your request; however, we cannot change your order once the item has been shipped.
RETURNS AND EXCHANGES POLICY
Your satisfaction is very important to us. If you purchased directly from our website and wish to return your product to us, please contact us at firstname.lastname@example.org for a refund or exchange within 15 calendar days of purchase, along with proof of purchase (receipt or invoice), and under these additional conditions:
- Products can be returned to us only in new, unused, unopened condition in the original packaging/same condition as sold (due to hygienic reasons, once any of our grooming products have been used/touched inside, they are deemed contaminated and must be discarded).
- Customer will be responsible for the return shipment fee for returned shipments.
- Refunds will be credited to the same card or same payment method used to purchase the item(s).
- Once we receive the unused product in its original packaging and it passes our inspection, we will process your refund. Refunds will not include the original cost of shipping the product to you as we do not refund shipping costs or credit card fees – they will be deducted from the total amount of your refund.
- In the rare event a product is defective, it can only be exchanged for a same product replacement.
- If you would like to exchange a product you purchased from our website with another product from our website, the product must be new, unused, unopened and in its original packaging/same condition as sold. We will send the new item once we have received your return item. Please note that all shipping/additional postage charges will be the responsibility of the customer.
If you would like to return a product not from our website, please return to the original location of purchase along with the original receipt. Please confirm the return policy at the original location of purchase, as each retail store has its own return policy.
If you purchase our products from unauthorized retailers or other unauthorized sources, we cannot assist you with any problems that you may encounter, and cannot offer exchanges or refunds.