PAYMENT AND SHIPPING
We accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club.
By submitting your order, you represent and warrant to us that you are authorized to use the designated card or method and authorize us to charge your order (including taxes, shipping, handling and any amounts described on the site) to that card or other method. If the card (or other method) cannot be verified, is invalid, or is not otherwise acceptable, your order may be suspended or cancelled automatically.
Unless otherwise noted by us and except on holidays, we process orders within two to three business days following payment approval and in the order in which they are received Monday through Thursday 9 am to 4 pm Pacific Time and Friday 9 am to 2 pm Pacific Time. (Large wholesale orders may take longer to process). With that said, we do our very best to try to get it out to you as soon as possible (same day in many cases as soon as payment clears).
Unless otherwise noted by us and except on holidays:
Orders are shipped Monday through Thursday 9 am to 4 pm Pacific Time, Friday 9 am to 3 pm Pacific Time.
We deliver packages via United States Postal Service (USPS) and United Parcel Service (UPS). USPS delivers to businesses, home addresses, and post office boxes Monday through Saturday. UPS does not deliver on Saturdays or Sundays, nor do they deliver to post office boxes.
Please anticipate around 3 to 5 business days for US domestic standard shipping.
Orders to Alaska, Hawaii, and the US Virgin Islands may take around 6 to 8 business days; APO orders will be shipped via USPS and may take around 4 to 6 weeks delivery.
If you have questions about your order, please email firstname.lastname@example.org and we will be more than happy to help.
We can ship to most countries; we will notify you if there are any exceptions.
Please anticipate around 10 to 18 business days for your order to arrive.
Additional custom taxes and fees may apply – please check with your local government. These taxes and fees payable to the country of destination are to be paid by the customer.
Undeliverable, Missing & Damaged Packages
Grant’s Golden Brand is not responsible for packages/products lost or damaged during transit.
Grant’s Golden Brand is not responsible for delayed, unclaimed, undelivered, or returned orders due to incorrect shipping addresses (typos or other errors) provided to us by you or delays caused by the shipping couriers, weather or other causes that are beyond our control.
We take considerable care and consideration in packaging our products for shipment so they arrive to you in the best condition possible; however, we cannot guarantee what happens to the packages/products once they leave our hands.
Change Submitted Orders
If you need to change an order you just placed with us online, please email us immediately at email@example.com. We will do our best to attempt to accommodate your request; however, we cannot change your order once the item has been shipped.