Payment & Shipping Policy
We accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club.
By submitting your order, you represent and warrant to us that you are authorized to use the designated card or method and authorize us to charge your order (including taxes, shipping, handling and any amounts described on the site) to that card or other method. If the card (or other method) cannot be verified, is invalid, or is not otherwise acceptable, your order may be suspended or cancelled automatically.
Unless otherwise noted by us and except on holidays, we process orders within two business days following payment approval and in the order in which they are received Monday through Thursday 9 am to 4 pm Pacific Time and Friday 9 am to 2 pm Pacific Time. (Large wholesale orders may take longer to process). With that said, we do our very best to try to get it out to you as soon as possible (same day in many cases as soon as payment clears).
Unless otherwise noted by us and except on holidays:
Orders are shipped Monday through Thursday 9 am to 4 pm Pacific Time, Friday 9 am to 3 pm Pacific Time.
We deliver packages via United States Postal Service (USPS) and United Parcel Service (UPS). USPS delivers to businesses, home addresses, and post office boxes Monday through Saturday. UPS does not deliver on Saturdays or Sundays, nor do they deliver to post office boxes.
Please anticipate around 3 to 5 business days for US domestic standard shipping.
Orders to Alaska, Hawaii, and the US Virgin Islands may take around 6 to 8 business days; APO orders will be shipped via USPS and may take around 4 to 6 weeks delivery.
If you have questions about your order, please email email@example.com and we will be more than happy to help.
We can ship to most countries; we will notify you if there are any exceptions.
Please anticipate around 10 to 18 business days for your order to arrive.
Additional custom taxes and fees may apply – please check with your local government. These taxes and fees payable to the country of destination are to be paid by the customer.
Undeliverable, Missing & Damaged Packages
Grant’s Golden Brand Pomade is not responsible for packages/products lost or damaged during transit.
Grant’s Golden Brand Pomade is not responsible for delayed, unclaimed, undelivered, or returned orders due to incorrect shipping addresses (typos or other errors) provided to us by you or delays caused by the shipping couriers, weather or other causes that are beyond our control.
We take considerable care and consideration in packaging our products for shipment so they arrive to you in the best condition possible; however, we cannot guarantee what happens to the packages/products once they leave our hands.
Change Submitted Orders
If you need to change an order you just placed with us online, please email us immediately at firstname.lastname@example.org. We will do our best to attempt to accommodate your request; however, we cannot change your order once the item has been shipped.
About Our Company
Grant’s Golden Brand is an American hair grooming company based in the Pacific Northwest with a specialty in water-based pomades that merge today’s sophisticated technology with the aesthetics of the gentlemen of the bygone era. We are an independently owned and operated small family business that launched in 2009 with our flagship product, the Original Pomade. “Style is Everything” is our motto and way of life. We believe in the age old tradition of looking your best every day.
Most importantly, we like to think of ourselves as the brand that everyone can feel comfortable being a part of – we don’t target a certain demographic. Our products are used by a wide range of people of all ages and backgrounds: Hardworking blue-collar men on tight budgets to businessmen who have no budgets, barbers, hair aficionados, artists, musicians, skateboarders, vintage car enthusiasts, fashion forward gentlemen, city dwellers, Pacific Northwest outdoorsmen, and everyone in between.
Our company is truly about the independent spirit. After several years of extensive research and development, our company launched during the economic recession of our generation.
This meant our customers were not only spending less but we also didn’t have the finances for a slick website, marketing, advertising, promotions, and events. We started our company grass roots, word-of-mouth, and with 100% of our spirit and personality: friends introduced our brand to their local barbers; and although we launched our new packaging in the summer of 2014, five years ago my friend and I designed the logo and The Original black/silver aluminum packaging that has since influenced other brands that have followed; my wife and I designed our next two products.
And in many ways we still work this way today. Our beginning really exemplified that tough spirit of building something from nothing, finding creative solutions to problems, and helping each other during challenging times. That’s where our slogan, “Stay Up, Stay Golden” came into play. We’re proud of the fact that we’ve survived among brands with much larger up-start finances and budgets. We never rush through product research or testing. We never cut corners to make something faster, cheaper, or easier. Quality of our products are far more important to us than how many we can get out the doors. We like to give our customers the kind of respect and individual attention that would have been the norm in small haberdasheries in our grandfather’s day.
We appreciate every purchase. We thank our loyal customers for supporting our independent brand and growing with us, and we thank our potential new customers for visiting us today.
Grant & the Golden Family